At Encryption by Infinity, our mission is to provide secure, private, and reliable encrypted products to our customers. Due to the sensitive nature of our products and the high priority we place on privacy and security, we maintain a strict No Refunds policy once a product has been dispatched or delivered. By purchasing from us, you agree to the terms outlined in this policy.

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Strict Returns and Refunds Policy

1. No Refunds on Delivered Products:

Once a product has been dispatched and delivered, we cannot offer a refund or exchange. This policy is in place to uphold the privacy, security, and integrity of our products.

Delivered items are considered used due to the nature of encrypted software and hardware, and any tampering could compromise their intended purpose.

 

2. Refunds Before Dispatch:

If your order has not yet been dispatched, you may cancel it and request a full refund. Please contact us immediately if you wish to cancel an order before shipment.

 

 

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Why We Maintain a Strict Returns Policy

Our strict policy is designed to protect the interests of both our customers and the company:

1. Privacy and Security Protection:

Our products are designed to ensure complete user privacy. Returning or reselling an encrypted product could create vulnerabilities that may jeopardize its intended purpose of confidentiality.

Allowing returns could expose our systems or customers to risks of tampered or compromised devices.

 

2. Prevention of Misuse:

Encrypted devices and eSIMs are highly sensitive items, and accepting returns could lead to potential misuse or unauthorized access, which is against our commitment to providing the highest level of security.

 

3. Fairness to Customers:

Once delivered, an encrypted device or eSIM is tied to its user and cannot be reused or resold. To maintain fairness to our customers, we cannot reallocate a used product.

 

4. Commitment to High Standards:

We prioritize delivering high-quality products that meet strict security standards. Ensuring that each customer receives a new and uncompromised product is central to our mission.

 

 

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Exclusions and Exceptions

We do not accept returns or refunds for:

Products damaged after delivery due to customer negligence.

Situations where the customer changes their mind after receiving the product.

 

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Contact Us

If you believe your order qualifies for cancellation before dispatch or if you have further questions regarding this policy, please contact our team at:

Email: support@encryptionbyinfinity.com